Privacy Policy

Last updated: October 2, 2026

1. Who we are

chicpodlab ("we", "us", "our") operates the online store at chicpodlab.com. Our business address is 1305 Valle Ln NW, Albuquerque, NM 87107, United States, and you can contact us at support@chicpodlab.com. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

2. Information we collect

• Contact and order details: name, shipping and billing address, email address, phone number (if you provide it) and the products you order.
• Payment information: payments are processed by our payment providers. We do not store full card numbers.
• Device and usage information: IP address, browser and device type, pages viewed and how you interact with our site, collected through cookies and similar technologies.
• Communications: messages you send us, for example support requests or return requests.

3. How we use your information

• To process and deliver your orders, take payment and send order and shipping updates.
• To handle returns, refunds and customer support requests.
• To send marketing emails if you have signed up. You can unsubscribe at any time using the link in any email.
• To run, secure and improve our website and to detect and prevent fraud.
• To meet our legal, tax and accounting obligations.

4. Cookies

We use cookies that are necessary for the store and checkout to work, analytics cookies (for example Google Analytics) to understand how the site is used, and advertising cookies or pixels (for example Google and Meta) to measure our ads. You can control cookies through your browser settings and our cookie banner where shown.

5. Who we share information with

• Shopify, which hosts our store and processes data on our behalf.
• Payment providers, to process payments securely.
• Fulfilment and shipping partners, to prepare and deliver your order.
• Analytics and advertising partners such as Google and Meta.
• Authorities, where required by law or to protect our rights.

We do not sell your personal information for money. Depending on the state you live in, our use of advertising cookies may be considered "selling" or "sharing" personal information. You can opt out at any time by emailing us or by using a Global Privacy Control signal in your browser.

6. How long we keep information

We keep personal information for as long as needed to fulfil your orders and provide our services, and for as long as required for legal, tax and accounting purposes. After that it is deleted or anonymized.

7. Security

We use reasonable technical and organisational measures to protect your information. Checkout is encrypted and payment details are handled by our payment providers. No method of transmission over the internet is completely secure.

8. Your rights

Depending on where you live, including California and other US states with privacy laws, you may have the right to access, correct or delete your personal information, to receive a copy of it, and to opt out of targeted advertising or the "sale" or "sharing" of your information. To make a request, email support@chicpodlab.com. We may need to verify your identity before acting on a request, and we will not discriminate against you for exercising your rights. You may use an authorized agent to make a request on your behalf.

9. Children

Our store is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

10. Where information is processed

Our service providers, including Shopify, may store and process information in the United States and other countries.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.

12. Contact us

Business name: chicpodlab
Email: support@chicpodlab.com
Business address: 1305 Valle Ln NW, Albuquerque, NM 87107, United States
Contact form: chicpodlab.com/pages/contact